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Example Everything on this site is sample data — one of the configurations this template ships with, built from the same repository.

Example: AI use case catalog
Civic AI Community of Practice AI Use Case Catalog

Use cases

Browse every published use case.

Browse A–Z Add a use case

10 use cases

  • Prototype backlog view grouping maintenance tickets by shop and trade, with proposed failure codes and an agreement rate against the shops' own coding.
    Dashboard

    Stage: Idea / exploringOrganization: County government — Public works, fleet & facilities

    Work order classification for fleet and facilities

    Result in one line: Not in service yet: on 12 months of past tickets it agreed with the shops' own coding 84% of the time

    A prototype that reads free-text maintenance tickets, assigns a trade and a failure code, and shows the resulting backlog by shop — built to test whether coded tickets would make the backlog legible.

    • IT & operations
    • Data & informatics
    Skills needed to set it up: Power user Readiness: Reference only Readiness: Needs customization2 more
  • Theme report listing comment themes with counts, share of total, a representative quotation and a link to every comment assigned to that theme.
    Source code

    Stage: PilotOrganization: Mid-sized city — Planning department

    Theme analysis of public comment

    Result in one line: 4,100 comments on a draft zoning update summarized in two days instead of six weeks

    An open-source notebook that groups the comments received on a plan or rule into themes, counts them, and links every theme back to the comments it came from so a reader can check it.

    • Policy & planning
    • Data & informatics
    • 1 more area of work
    Skills needed to set it up: Analyst or data scientist Readiness: Guided setup Readiness: Needs customization3 more
  • Side-by-side view of an original water shutoff notice and its plain-language rewrite, with the pre-publication review checklist beneath.
    Featured Prompt library

    Stage: In productionOrganization: Mid-sized city — Communications office

    Plain-language and multilingual service notices

    Result in one line: Median reading level of published notices fell from grade 14 to grade 7

    A prompt kit and review checklist staff use to rewrite public service notices at a seventh-grade reading level and prepare them for translation, without changing what the notice requires.

    • Communications & outreach
    • Emergency preparedness
    • 1 more area of work
    Skills needed to set it up: Anyone on staff Readiness: Ready to deploy Readiness: Human review built in2 more
  • Routing queue showing incoming service requests with the source language, translated text, assigned category, urgency tier and routing status.
    Featured Cloud deployment

    Stage: In productionOrganization: Large city — 311 customer service center

    311 service request routing

    Result in one line: Median time from request to routed work order fell from two days to four minutes

    Translates and classifies resident service requests arriving by phone, web form and app, assigns a category and urgency tier, and opens the work order in the right department's queue.

    • IT & operations
    • Communications & outreach
    • 1 more area of work
    Skills needed to set it up: Contractor or vendor Readiness: Needs customization Readiness: Needs a contractor4 more
  • Clause summary table listing indemnification, data ownership and other clauses with page references, plain-language summaries and comparison flags.
    Vendor product

    Stage: PilotOrganization: State agency — Procurement division

    Clause summaries for procurement review

    Result in one line: Cut first-pass contract review from five business days to one

    A licensed product that extracts clauses from scanned vendor agreements, summarizes them in plain language, and flags where they differ from our standard terms or are missing entirely.

    • Finance, procurement & contracts
    • Legal & compliance
    Skills needed to set it up: Contractor or vendor Readiness: Needs a paid license Readiness: Needs a data agreement3 more

  • Playbook or write-upStage: In productionOrganization: County government — Grants office

    Grant narrative drafting from an approved library

    Result in one line: Halved first-draft time on routine narrative sections, from about eight hours to four

    A curated library of approved organizational boilerplate plus a drafting workflow, used to produce first-pass narrative sections for funding applications in our own language.

    • Leadership & administration
    • Finance, procurement & contracts
    • Policy & planning
    Skills needed to set it up: Power user Readiness: Needs a paid license Readiness: Needs customization3 more
  • Redaction review screen listing proposed redactions with the exemption claimed, a confidence indicator and accept or reject controls for the analyst.
    Internal tool

    Stage: PilotOrganization: County government — Records & open government office

    Redaction assist for public records requests

    Result in one line: First-pass review of a 500-page response went from about 14 hours to 4

    Proposes redactions on documents responsive to a public records request, with every proposal tied to the exemption it claims and reviewed by a records analyst before release.

    • Legal & compliance
    • Data & informatics
    • 1 more area of work
    Skills needed to set it up: Developer Readiness: Needs customization Readiness: Needs a data agreement4 more
  • Published meeting summary page listing agenda items with a short plain-language description, the vote outcome and a link to the timestamp in the recording.
    Featured Cloud deployment

    Stage: In productionOrganization: Small city — City Clerk's office

    Council meeting summaries from the recording

    Result in one line: Summary published the morning after the meeting instead of three weeks later

    Turns the recording of a public council or board meeting into a plain-language summary of what was discussed and decided, published alongside the official minutes.

    • Communications & outreach
    • Leadership & administration
    • 1 more area of work
    Skills needed to set it up: Analyst or data scientist Readiness: Needs customization Readiness: Human review built in2 more
  • Intake queue showing permit applications with type, completeness check, missing documents and routing status.
    Featured Source code

    Stage: In productionOrganization: Mid-sized city — Development Services

    Permit application intake triage

    Result in one line: Applications returned for a missing document fell from 46% to 12% of intake

    Reads incoming building and trade permit applications, checks them against the submittal requirements for that permit type, and routes complete ones straight to a plan reviewer.

    • IT & operations
    • Data & informatics
    • 1 more area of work
    Skills needed to set it up: Developer Readiness: Needs customization Readiness: Human review built in3 more
  • Onboarding checklist screen showing tasks grouped by before day one, week one and week two, with completed items ticked and access requests marked as opened.
    Internal tool

    Stage: Paused or retiredOrganization: Mid-sized city — Human Resources

    New-hire onboarding checklist assistant

    Result in one line: Cut help desk tickets per new hire from 11 to 3 during the eighteen months it ran

    A chat assistant that built a personalised onboarding checklist for each new hire and opened the routine access requests for them. Retired in 2026 when the HR system shipped the same feature.

    • HR & workforce
    • IT & operations
    • 1 more area of work
    Skills needed to set it up: Power user Readiness: Reference only Readiness: Human review built in3 more

    Deprecated — kept for the record

Filter use cases

What is being shared
What do these mean?
Source code
A repository (GitHub, GitLab, Azure DevOps…) others can clone.
Cloud deployment
A deployable stack or template on AWS, Azure, GCP or similar.
Vendor product
A commercial product or partnership, described so others can evaluate it.
Internal tool
Built and used in-house; the write-up is what's shared, not the code.
Playbook or write-up
Guidance, evaluation, an implementation guide or lessons — no software to install.
Dataset
A shareable data product — an extract, reference table or synthetic set — with its documentation.
Dashboard or report
A Power BI, Tableau, Looker or custom dashboard others can rebuild or reuse.
Prompt library
Prompts, system instructions or agent configurations, with the context they were written for.
Training material
Slides, curricula, exercises or recordings used to train staff.
Governance or policy document
Policy, guidance, an evaluation rubric or an approval template.
Other
Anything else — say what in the summary.
Use case category
What do these mean?
Administrative & task automation
Forms, intake, scheduling, records — the routine work that eats staff time.
Communications, media & writing
Drafting, translating, summarising and publishing.
Coding & brainstorming
Writing or reviewing code, analysis, and idea generation.
Operations & logistics
Planning, dispatch, inventory, inspections and field work.
Area of work (any of)
Stage
What do these mean?
Idea / exploring
Scoping or prototyping; nothing in regular use yet.
Pilot
In limited use with real users while it is evaluated.
In production
In regular, supported use.
Paused or retired
No longer active — shared for the lessons.
Organization (any of)
Review status
What do these mean?
Reviewed & approved
Passed intake and Governance Committee review.
Under review
Published provisionally while the committee reviews it.
Revisions requested
The committee has asked the submitter for changes.
Not yet reviewed
Listed before any review took place.
Deprecated
No longer maintained or accurate — kept for the record.