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Example Everything on this site is sample data — one of the configurations this template ships with, built from the same repository.

Example: AI use case catalog
Civic AI Community of Practice AI Use Case Catalog
How AI is involved

AI is part of the solution

The running system uses AI (a model, an assistant, an automation).

8 use casesRefine these 8 in use cases →

Use cases tagged AI is part of the solution

  • Prototype backlog view grouping maintenance tickets by shop and trade, with proposed failure codes and an agreement rate against the shops' own coding.
    Dashboard

    Stage: Idea / exploringOrganization: County government — Public works, fleet & facilities

    Work order classification for fleet and facilities

    Result in one line: Not in service yet: on 12 months of past tickets it agreed with the shops' own coding 84% of the time

    A prototype that reads free-text maintenance tickets, assigns a trade and a failure code, and shows the resulting backlog by shop — built to test whether coded tickets would make the backlog legible.

    • IT & operations
    • Data & informatics
    Skills needed to set it up: Power user Readiness: Reference only Readiness: Needs customization2 more
  • Side-by-side view of an original water shutoff notice and its plain-language rewrite, with the pre-publication review checklist beneath.
    Featured Prompt library

    Stage: In productionOrganization: Mid-sized city — Communications office

    Plain-language and multilingual service notices

    Result in one line: Median reading level of published notices fell from grade 14 to grade 7

    A prompt kit and review checklist staff use to rewrite public service notices at a seventh-grade reading level and prepare them for translation, without changing what the notice requires.

    • Communications & outreach
    • Emergency preparedness
    • 1 more area of work
    Skills needed to set it up: Anyone on staff Readiness: Ready to deploy Readiness: Human review built in2 more
  • Routing queue showing incoming service requests with the source language, translated text, assigned category, urgency tier and routing status.
    Featured Cloud deployment

    Stage: In productionOrganization: Large city — 311 customer service center

    311 service request routing

    Result in one line: Median time from request to routed work order fell from two days to four minutes

    Translates and classifies resident service requests arriving by phone, web form and app, assigns a category and urgency tier, and opens the work order in the right department's queue.

    • IT & operations
    • Communications & outreach
    • 1 more area of work
    Skills needed to set it up: Contractor or vendor Readiness: Needs customization Readiness: Needs a contractor4 more
  • Clause summary table listing indemnification, data ownership and other clauses with page references, plain-language summaries and comparison flags.
    Vendor product

    Stage: PilotOrganization: State agency — Procurement division

    Clause summaries for procurement review

    Result in one line: Cut first-pass contract review from five business days to one

    A licensed product that extracts clauses from scanned vendor agreements, summarizes them in plain language, and flags where they differ from our standard terms or are missing entirely.

    • Finance, procurement & contracts
    • Legal & compliance
    Skills needed to set it up: Contractor or vendor Readiness: Needs a paid license Readiness: Needs a data agreement3 more

  • Playbook or write-upStage: In productionOrganization: County government — Grants office

    Grant narrative drafting from an approved library

    Result in one line: Halved first-draft time on routine narrative sections, from about eight hours to four

    A curated library of approved organizational boilerplate plus a drafting workflow, used to produce first-pass narrative sections for funding applications in our own language.

    • Leadership & administration
    • Finance, procurement & contracts
    • Policy & planning
    Skills needed to set it up: Power user Readiness: Needs a paid license Readiness: Needs customization3 more
  • Redaction review screen listing proposed redactions with the exemption claimed, a confidence indicator and accept or reject controls for the analyst.
    Internal tool

    Stage: PilotOrganization: County government — Records & open government office

    Redaction assist for public records requests

    Result in one line: First-pass review of a 500-page response went from about 14 hours to 4

    Proposes redactions on documents responsive to a public records request, with every proposal tied to the exemption it claims and reviewed by a records analyst before release.

    • Legal & compliance
    • Data & informatics
    • 1 more area of work
    Skills needed to set it up: Developer Readiness: Needs customization Readiness: Needs a data agreement4 more
  • Published meeting summary page listing agenda items with a short plain-language description, the vote outcome and a link to the timestamp in the recording.
    Featured Cloud deployment

    Stage: In productionOrganization: Small city — City Clerk's office

    Council meeting summaries from the recording

    Result in one line: Summary published the morning after the meeting instead of three weeks later

    Turns the recording of a public council or board meeting into a plain-language summary of what was discussed and decided, published alongside the official minutes.

    • Communications & outreach
    • Leadership & administration
    • 1 more area of work
    Skills needed to set it up: Analyst or data scientist Readiness: Needs customization Readiness: Human review built in2 more
  • Onboarding checklist screen showing tasks grouped by before day one, week one and week two, with completed items ticked and access requests marked as opened.
    Internal tool

    Stage: Paused or retiredOrganization: Mid-sized city — Human Resources

    New-hire onboarding checklist assistant

    Result in one line: Cut help desk tickets per new hire from 11 to 3 during the eighteen months it ran

    A chat assistant that built a personalised onboarding checklist for each new hire and opened the routine access requests for them. Retired in 2026 when the HR system shipped the same feature.

    • HR & workforce
    • IT & operations
    • 1 more area of work
    Skills needed to set it up: Power user Readiness: Reference only Readiness: Human review built in3 more

    Deprecated — kept for the record