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Example Everything on this site is sample data — one of the configurations this template ships with, built from the same repository.

Example: AI use case catalog
Civic AI Community of Practice AI Use Case Catalog
Types of AI

Speech & transcription

Transcribes or understands spoken audio.

2 use casesRefine these 2 in use cases →

Use cases tagged Speech & transcription

  • Routing queue showing incoming service requests with the source language, translated text, assigned category, urgency tier and routing status.
    Featured Cloud deployment

    Stage: In productionOrganization: Large city — 311 customer service center

    311 service request routing

    Result in one line: Median time from request to routed work order fell from two days to four minutes

    Translates and classifies resident service requests arriving by phone, web form and app, assigns a category and urgency tier, and opens the work order in the right department's queue.

    • IT & operations
    • Communications & outreach
    • 1 more area of work
    Skills needed to set it up: Contractor or vendor Readiness: Needs customization Readiness: Needs a contractor4 more
  • Published meeting summary page listing agenda items with a short plain-language description, the vote outcome and a link to the timestamp in the recording.
    Featured Cloud deployment

    Stage: In productionOrganization: Small city — City Clerk's office

    Council meeting summaries from the recording

    Result in one line: Summary published the morning after the meeting instead of three weeks later

    Turns the recording of a public council or board meeting into a plain-language summary of what was discussed and decided, published alongside the official minutes.

    • Communications & outreach
    • Leadership & administration
    • 1 more area of work
    Skills needed to set it up: Analyst or data scientist Readiness: Needs customization Readiness: Human review built in2 more