Example Everything on this site is sample data — one of the configurations this template ships with, built from the same repository.

Example: AI use case catalog

Civic AI Community of Practice AI Use Case Catalog

Reviews it went through

Labor or workforce consultation

Discussed with the union or the affected staff before rollout.

2 use casesRefine these 2 in use cases →

Featured Cloud deployment
Stage: In productionOrganization: Large city — 311 customer service center
311 service request routing
Result in one line: Median time from request to routed work order fell from two days to four minutes
Translates and classifies resident service requests arriving by phone, web form and app, assigns a category and urgency tier, and opens the work order in the right department's queue.
- IT & operations
- Communications & outreach
- 1 more area of work
Skills needed to set it up: Contractor or vendor Readiness: Needs customization Readiness: Needs a contractor4 more
Internal tool
Stage: Paused or retiredOrganization: Mid-sized city — Human Resources
New-hire onboarding checklist assistant
Result in one line: Cut help desk tickets per new hire from 11 to 3 during the eighteen months it ran
A chat assistant that built a personalised onboarding checklist for each new hire and opened the routine access requests for them. Retired in 2026 when the HR system shipped the same feature.
- HR & workforce
- IT & operations
- 1 more area of work
Skills needed to set it up: Power user Readiness: Reference only Readiness: Human review built in3 more
Deprecated — kept for the record