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Example Everything on this site is sample data — one of the configurations this template ships with, built from the same repository.

Example: AI use case catalog
Civic AI Community of Practice AI Use Case Catalog
Area of work

Communications & outreach

4 use casesRefine these 4 in use cases →

Use cases tagged Communications & outreach

  • Theme report listing comment themes with counts, share of total, a representative quotation and a link to every comment assigned to that theme.
    Source code

    Stage: PilotOrganization: Mid-sized city — Planning department

    Theme analysis of public comment

    Result in one line: 4,100 comments on a draft zoning update summarized in two days instead of six weeks

    An open-source notebook that groups the comments received on a plan or rule into themes, counts them, and links every theme back to the comments it came from so a reader can check it.

    • Policy & planning
    • Data & informatics
    • 1 more area of work
    Skills needed to set it up: Analyst or data scientist Readiness: Guided setup Readiness: Needs customization3 more
  • Side-by-side view of an original water shutoff notice and its plain-language rewrite, with the pre-publication review checklist beneath.
    Featured Prompt library

    Stage: In productionOrganization: Mid-sized city — Communications office

    Plain-language and multilingual service notices

    Result in one line: Median reading level of published notices fell from grade 14 to grade 7

    A prompt kit and review checklist staff use to rewrite public service notices at a seventh-grade reading level and prepare them for translation, without changing what the notice requires.

    • Communications & outreach
    • Emergency preparedness
    • 1 more area of work
    Skills needed to set it up: Anyone on staff Readiness: Ready to deploy Readiness: Human review built in2 more
  • Routing queue showing incoming service requests with the source language, translated text, assigned category, urgency tier and routing status.
    Featured Cloud deployment

    Stage: In productionOrganization: Large city — 311 customer service center

    311 service request routing

    Result in one line: Median time from request to routed work order fell from two days to four minutes

    Translates and classifies resident service requests arriving by phone, web form and app, assigns a category and urgency tier, and opens the work order in the right department's queue.

    • IT & operations
    • Communications & outreach
    • 1 more area of work
    Skills needed to set it up: Contractor or vendor Readiness: Needs customization Readiness: Needs a contractor4 more
  • Published meeting summary page listing agenda items with a short plain-language description, the vote outcome and a link to the timestamp in the recording.
    Featured Cloud deployment

    Stage: In productionOrganization: Small city — City Clerk's office

    Council meeting summaries from the recording

    Result in one line: Summary published the morning after the meeting instead of three weeks later

    Turns the recording of a public council or board meeting into a plain-language summary of what was discussed and decided, published alongside the official minutes.

    • Communications & outreach
    • Leadership & administration
    • 1 more area of work
    Skills needed to set it up: Analyst or data scientist Readiness: Needs customization Readiness: Human review built in2 more