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Example Everything on this site is sample data — one of the configurations this template ships with, built from the same repository.

Example: AI use case catalog
Civic AI Community of Practice AI Use Case Catalog
Area of work

Staff & partner coordination

2 use casesRefine these 2 in use cases →

Use cases tagged Staff & partner coordination

  • Routing queue showing incoming service requests with the source language, translated text, assigned category, urgency tier and routing status.
    Featured Cloud deployment

    Stage: In productionOrganization: Large city — 311 customer service center

    311 service request routing

    Result in one line: Median time from request to routed work order fell from two days to four minutes

    Translates and classifies resident service requests arriving by phone, web form and app, assigns a category and urgency tier, and opens the work order in the right department's queue.

    • IT & operations
    • Communications & outreach
    • 1 more area of work
    Skills needed to set it up: Contractor or vendor Readiness: Needs customization Readiness: Needs a contractor4 more
  • Onboarding checklist screen showing tasks grouped by before day one, week one and week two, with completed items ticked and access requests marked as opened.
    Internal tool

    Stage: Paused or retiredOrganization: Mid-sized city — Human Resources

    New-hire onboarding checklist assistant

    Result in one line: Cut help desk tickets per new hire from 11 to 3 during the eighteen months it ran

    A chat assistant that built a personalised onboarding checklist for each new hire and opened the routine access requests for them. Retired in 2026 when the HR system shipped the same feature.

    • HR & workforce
    • IT & operations
    • 1 more area of work
    Skills needed to set it up: Power user Readiness: Reference only Readiness: Human review built in3 more

    Deprecated — kept for the record