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Example Everything on this site is sample data — one of the configurations this template ships with, built from the same repository.

Example: AI use case catalog
Civic AI Community of Practice AI Use Case Catalog
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Not open source — available on request

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3 use casesRefine these 3 in use cases →

Use cases tagged Not open source — available on request

  • Prototype backlog view grouping maintenance tickets by shop and trade, with proposed failure codes and an agreement rate against the shops' own coding.
    Dashboard

    Stage: Idea / exploringOrganization: County government — Public works, fleet & facilities

    Work order classification for fleet and facilities

    Result in one line: Not in service yet: on 12 months of past tickets it agreed with the shops' own coding 84% of the time

    A prototype that reads free-text maintenance tickets, assigns a trade and a failure code, and shows the resulting backlog by shop — built to test whether coded tickets would make the backlog legible.

    • IT & operations
    • Data & informatics
    Skills needed to set it up: Power user Readiness: Reference only Readiness: Needs customization2 more
  • Routing queue showing incoming service requests with the source language, translated text, assigned category, urgency tier and routing status.
    Featured Cloud deployment

    Stage: In productionOrganization: Large city — 311 customer service center

    311 service request routing

    Result in one line: Median time from request to routed work order fell from two days to four minutes

    Translates and classifies resident service requests arriving by phone, web form and app, assigns a category and urgency tier, and opens the work order in the right department's queue.

    • IT & operations
    • Communications & outreach
    • 1 more area of work
    Skills needed to set it up: Contractor or vendor Readiness: Needs customization Readiness: Needs a contractor4 more
  • Redaction review screen listing proposed redactions with the exemption claimed, a confidence indicator and accept or reject controls for the analyst.
    Internal tool

    Stage: PilotOrganization: County government — Records & open government office

    Redaction assist for public records requests

    Result in one line: First-pass review of a 500-page response went from about 14 hours to 4

    Proposes redactions on documents responsive to a public records request, with every proposal tied to the exemption it claims and reviewed by a records analyst before release.

    • Legal & compliance
    • Data & informatics
    • 1 more area of work
    Skills needed to set it up: Developer Readiness: Needs customization Readiness: Needs a data agreement4 more