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Example Everything on this site is sample data — one of the configurations this template ships with, built from the same repository.

Example: AI use case catalog
Civic AI Community of Practice AI Use Case Catalog
Portable to other platforms

Partially — with rework

Some pieces are vendor-specific and would need swapping.

5 use casesRefine these 5 in use cases →

Use cases tagged Partially — with rework

  • Prototype backlog view grouping maintenance tickets by shop and trade, with proposed failure codes and an agreement rate against the shops' own coding.
    Dashboard

    Stage: Idea / exploringOrganization: County government — Public works, fleet & facilities

    Work order classification for fleet and facilities

    Result in one line: Not in service yet: on 12 months of past tickets it agreed with the shops' own coding 84% of the time

    A prototype that reads free-text maintenance tickets, assigns a trade and a failure code, and shows the resulting backlog by shop — built to test whether coded tickets would make the backlog legible.

    • IT & operations
    • Data & informatics
    Skills needed to set it up: Power user Readiness: Reference only Readiness: Needs customization2 more
  • Routing queue showing incoming service requests with the source language, translated text, assigned category, urgency tier and routing status.
    Featured Cloud deployment

    Stage: In productionOrganization: Large city — 311 customer service center

    311 service request routing

    Result in one line: Median time from request to routed work order fell from two days to four minutes

    Translates and classifies resident service requests arriving by phone, web form and app, assigns a category and urgency tier, and opens the work order in the right department's queue.

    • IT & operations
    • Communications & outreach
    • 1 more area of work
    Skills needed to set it up: Contractor or vendor Readiness: Needs customization Readiness: Needs a contractor4 more

  • Playbook or write-upStage: In productionOrganization: County government — Grants office

    Grant narrative drafting from an approved library

    Result in one line: Halved first-draft time on routine narrative sections, from about eight hours to four

    A curated library of approved organizational boilerplate plus a drafting workflow, used to produce first-pass narrative sections for funding applications in our own language.

    • Leadership & administration
    • Finance, procurement & contracts
    • Policy & planning
    Skills needed to set it up: Power user Readiness: Needs a paid license Readiness: Needs customization3 more
  • Intake queue showing permit applications with type, completeness check, missing documents and routing status.
    Featured Source code

    Stage: In productionOrganization: Mid-sized city — Development Services

    Permit application intake triage

    Result in one line: Applications returned for a missing document fell from 46% to 12% of intake

    Reads incoming building and trade permit applications, checks them against the submittal requirements for that permit type, and routes complete ones straight to a plan reviewer.

    • IT & operations
    • Data & informatics
    • 1 more area of work
    Skills needed to set it up: Developer Readiness: Needs customization Readiness: Human review built in3 more
  • Onboarding checklist screen showing tasks grouped by before day one, week one and week two, with completed items ticked and access requests marked as opened.
    Internal tool

    Stage: Paused or retiredOrganization: Mid-sized city — Human Resources

    New-hire onboarding checklist assistant

    Result in one line: Cut help desk tickets per new hire from 11 to 3 during the eighteen months it ran

    A chat assistant that built a personalised onboarding checklist for each new hire and opened the routine access requests for them. Retired in 2026 when the HR system shipped the same feature.

    • HR & workforce
    • IT & operations
    • 1 more area of work
    Skills needed to set it up: Power user Readiness: Reference only Readiness: Human review built in3 more

    Deprecated — kept for the record